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Conversations

Order cancelled email - no order placed?

I've had an email tonight to say my order has been cancelled. I've never placed an order? Should I be concerned or speak to someone? There's an order for things I was browsing and having a nosey at but the order was definitely not placed. I don't hav...

Upgrade to Sim Only

I wanted to keep my current device which I had on a pay monthly deal at £62 a month. As I wanted to keep my current device I opted for a sim only pay monthly deal when I upgraded. This was on 17/12/2024. Since then I’ve not received a new sim or anyt...

TinosD by Fledgling
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  • 1 replies
  • 0 likes

Cancelled Paramount +

Hi, I try to find out how to cancel paramount + for three months now and have no idea how because it's taken my money from my bills on 3 not from the paramount + website. So, it's harder to cancel.  I use  paramount only 1 times. Since last year.  It...

Remove Smart Watch Add-on

@JonathanB I am trying to remove my Smart Watch Add-on as I no longer have an Apple Watch. Customer Services say that all I have to do is remove the plan from my watch which I have already done but the Add-on is still active in my mobile plan. When r...

P51oss2 by Fledgling
  • 60 Views
  • 1 replies
  • 0 likes

Help

So I bought a data pack and it hasn’t come on and it’s been over an hour what do I do 

payment

You sent me an email for payment and provided the payment method (which I completed).Yesterday, the amount was deducted from my account again.I understand it was a mistake, but to clarify, I am not a wealthy man.I kindly request a refund of the amoun...