Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

StephR by Employee
  • 0 replies

Cancel Old Contract During Cooling Off Upgrade

I bought a contract in January but then decided to switch providers. Thing is I missed the cooling off period so obviously I had to pay the remaining fees if I wanted to terminate my contract with 3. I spoke online with customer service and they told...

6773dsd by New member
  • 2 replies

Phil H

A question about contracts, should I use different plans for my Tab S9 and my and my Galaxy A12 or just use the phone as a Hotspot as and when I need it? any help would be apriciated.

Phil-H by New member
  • 1 replies

Smart watch sim to cancel it

I have a smart watch sim is a rolling monthly contract around £6 a month for the last two months I’ve been trying to have it turned off as I don’t use the watch no more. The watch is not using the Sim. I’ve asked to deactivate it they said I had to d...

New Data Pack add

Hello, I need help regarding that currently I have Sim only, Pay as you go plan.I have 10+2 GB data pack for 10 Pounds monthly plan which deducts each month.I want to add a 100 GB for 13.50 pounds monthly plan instead of the above plan as I have a ne...

Roaming Question

I have an unlimited SIM from 3 and I'm going to Gran Canaria next month for 7 days I'm just wondering: How much data can I use while I'm away for the week?Will I get charged?Do I need to buy one of them 7 day EU Go Roam Passes?If I buy the pass how m...

I need to connect my laptop

Hi I would like to know why i don’t have airtime on my phone bt three store they told me it’s unlimited bt I can’t phone I only have data,and I need help because I can’t connect my laptop to my phone for the internet what can I do please help 

Vusi by Fledgling
  • 3 replies


I have a AdvSIM Unlim Data ULD Min24M - why do I need a spending cap? And why should my allowances need resetting every month??