Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

StephR by Employee
  • 0 replies

PAC code

Hi, I'm trying to get my PAC code and I haven't been able to get in touch with anyone. Whenever I send a text to 65705 requesting a PAC code, I've been given a STAC code each time. For context, I'm switching to a new Three contract but I was told tha...

Account cancellation and returns issues

Hi, I ordered a 5G Broadband router in July 2023. The router arrived, however I decided to stay with my previous provider. I phoned 3 customer service to cancel my order within the 14 day cancellation period. They said that everything had been proces...

My data

Hi I have tried to buy data and make it an add on but now I am being charged minuits and texts so I have tried to change my data into a data pack but my email has changed so it keeps coming up invalid when I try to register 

3 app registration

I am unable to re register for the my3 app as my number is associated with an email that’s assigned to another number. I have tried calling but cannot get through to anyone to assist. Anyone have any ideas how to fix this? 

JD23 by Fledgling
  • 0 replies

Getting Charged for data plan but not working

I recently bought the 60GB data plan for £15 and I got charged for it but it doesn’t work at and I also got a message saying I have £0 count balance when I don’t.I’m not sure why this is happening but I am disappointed at Three because I have been tr...

OSM by Fledgling
  • 1 replies

fraud by three network

last year I purchased tabloid for 1 year contract, it should have finished by nov this year, when I checked with retail shop and customer service they have changed to 2 year contract which is very surprising to me: regards, sakhib 07*********

Sakhib by Fledgling
  • 0 replies