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Conversations

Enquiry’s

@three why was I even a £18 monthly sub when I asked for the cheapest plan as a student and there is £10 plan for same days amount

Lady1 by New member
  • 13 Views
  • 2 replies
  • 0 likes

No data roaming in Hungary

My account predates October 2021. I checked in a 3 store last week to see if I could still use my at home allowance whilst in Hungary. The customer assistant said YES no problem. I have now arrived in Hungary and I can’t use my phone. Not even to cal...

Da2 by New member
  • 18 Views
  • 1 replies
  • 0 likes

Proof of Purchase for insurance claim

My phone was stolen recently while I was on holiday. I had taken out gadget insurance along with my travel insurance and so thought it would be fairly easy to make a claim.My insurance company insist taht I provide them with a proof of purchase that ...

No refund from Three

I entered into a 24 month plan for an Iphone 14 pro max back in December 2022. The contract should have ended last November 2024. Three continued to bill and now they refuse to refund me for the extra three months I paid. When I tried to have a conve...

Mort24 by Fledgling
  • 157 Views
  • 3 replies
  • 1 likes

Three chat support not fit for purposes

Hello everyone,Has anyone used the chat support recently and realised it's really not fit for purpose? I have been a customer of Three since leaving school with everything fine until the last year or so when I was forced to use it on multiple occasio...

jj10125 by Fledgling
  • 427 Views
  • 4 replies
  • 1 likes

MY ADDRESS DONT EXIST ON DPD

I have a order for upgrade placed on the 30th of January 2025 and ahead of the delivery date I was looking into the dpud website And notice that my door number is not existing s this is a new postcode I try to contact the customer service and again n...

OCJUNIOR by Fledgling
  • 205 Views
  • 1 replies
  • 0 likes

upgrading phone with watch contract

Hi, I am looking at upgrading my phone that ends this month, but I have a watch contract linked to it that doesn't end until September. If I upgrade my phone now, I am assuming my watch will still work as normal as it is linked to the account rather ...

RB91 by Fledgling
  • 173 Views
  • 1 replies
  • 0 likes