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Conversations

Data Roaming not working

 Hi, hope you are well.I was wondering if anyone could help or advise me please. Im on a contract with Three, but for as long as I can remember, my data roaming doesnt work. I have 28 day passes to use as part of the contract and am able to make and ...

Raviyo by Fledgling
  • 53 Views
  • 2 replies
  • 0 likes

Roaming allowance for USA

Hi.when I bought my plan it offered 12GB roaming. However upon checking via the 3 app it only provides 6GB roaming allowance. is this an error or have I been mislead?

PhilXian by Fledgling
  • 197 Views
  • 1 replies
  • 0 likes

Unable to make changes.

 Hello all, I’m unable to get the live agents to find this error message to be removed, they assume they weren’t unable to find it…?but clearly it says so here. How to resolve this issue? Thanks.

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Best solution Contract Ending Don't want to continue

Hello, I have a contract that is ending on 25th may 2025 and I would like to end this contact instead of auto-renewing it. Also, i want to keep my Both Number.Please let me know the process or you need any other information.

P14 by Fledgling
  • 633 Views
  • 2 replies
  • 0 likes

credit check failed?!

recently i phoned three to upgrade my phone after around 2 hours on the phone we finally came to a decision and was told my new phone would be with me on monday, until they ran a credit check on me! 2 years ago when i personally upgraded my phone whe...

caity by Fledgling
  • 653 Views
  • 5 replies
  • 1 likes

No return label

Seems im not alone with this oneCancelled my plan, and was told a return label would be sent to meNothing has arrived yetHave called customer service to follow up. NothingNow I have the £105 late fee applied to my accountCan someone help me sort this...

Incorrect SMS saying 100% of data has been used

There are multiple threads here about incorrect notification of data use, many saying the problem has been fixed.I have a monthly contract, with 8GB data. This month I have been in the UK. As I was coming to the end of my billing cycle with 5+GB left...

DrTony by Fledgling
  • 456 Views
  • 0 replies
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Best solution Go Roam on a lite plan

I am going to France next week and I have a lite plan, it says go roam is excluded, do I need to buy a pass in advance or will it just charge me £2 a day when I get there?

bethx28 by Fledgling
  • 541 Views
  • 2 replies
  • 0 likes

180 day plan

I’ve received an email from three saying it’s been 180 days since you last used your plan ?to keep the plan running make a call or use some data .I have made calls in the last 180 days ? Why did I receive this ?can anybody advise me 

Paul5 by Fledgling
  • 408 Views
  • 2 replies
  • 0 likes