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Unlimited plans and missing credit

Advice please.I bought and applied a £40 top-up yesterday in preparation for my now monthly (£35) unlimited data add-on which was due to expire at midnight.  giving my account total credit of £54Since I don't seem to be able to renew my plan until it...

Mosaic by Fledgling
  • 4676 Views
  • 6 replies
  • 0 likes

Upgrade after 90 days sim only

 Hi, So I want to upgrade to sim only and I’ve been told with 12 and 24 month contracts after 90days after credit check you can have a free upgrade. Is this correct? Just wanting to see if anyone has had any problems with this.Thank you! 

Cannot login to three + app

Morning. I had a reward I was about to use in the three+ app but it had logged me out and I am now unable to login again. Password change setting didn't work and tried re-registering but that doesn't even recognise my phone number as a three number. ...

Best solution My3 app not working after update.

My3 app worked on Friday. I have just downloaded an update, I know big mistake, and now it's not working. Apparently something has gone wrong.I know that a system update was being done from 18.00 Saturday until 12.00 Sunday but it's now 14.20.A few m...

sc1999 by Local celebrity
  • 15429 Views
  • 21 replies
  • 0 likes

Adding a phone to a SIM plan

Hello. My contract has recently ended. I wanted to swap to a SIM only plan and retain my telephone number. The SIM plan I am looking at is a 24 month option. However, in the future, if I decide I want to upgrade my handset, will I be able to do this ...

HelenaM by Fledgling
  • 5259 Views
  • 2 replies
  • 0 likes

Is this true?

I have 2 numbers from Three. I've been using 1 e-mail address for both to access my 2 Three Network online account and Three app. Since I've upgraded one contract, all of a sudden I cannot access the upgraded one online or via the 3 app. I tried to r...

Agnes by Fledgling
  • 1006 Views
  • 1 replies
  • 0 likes

Is this fraudsters?

Hi,  I have received a call today saying I am eligible for a free early upgrade even though I am only 12 months into my contract.  The caller said I have been selected because i have loyalty credits with three,  they only asked for my account number ...