Accounts and services - Get support for Three services

Network usage report

Hi three team I am looking for from 10 days waiting for network usage report of last month I requested to twice waiting for 72 hours but still not receiving I need to show to my insurance company that's is really frustrating please help me out with t...

My3 app

What's the problem with the My3 app? I've been trying to register my account details for 2 day's but it seems that it is not working properly. All I get is an error message that says Check the information I've entered? As a new customer I'm not very ...

False information by sales person.

I was told yesterday that it would take 24 hours for my old number to be transferred to my 3 account. This morning I was told that it takes 24 hours from when they close the branch.I was given false information by a sales person and as a new customer...

Help!

HELP... I get my broadband through 3 ((cant get broadband through anyone else as live in a rural area)) but its on my uncles account. Three take payment out of my bank for the broadband but his leaving three and cancelling his direct debits for his p...

Why doesn’t my phone work on France? Any ideas I am on an advanced planl

Does anyone know why my services wouldn’t work on France if I have an advanced plan? thanks

Forgot my three number of SIM card

Ladies and Gentlemen. I live outside of Europe. I have two SIM cards, and I forgot the phone number of one of them. How can I find out, except for the number written on the SIM card itself, I have nothing. I can’t call from her, because her credit ra...

Adding international calls to payg package

Hey guys! Sorry this may seem a dumb question! I’ve just bought the £15 unlimited mins, calls & 50GB data pack. I’d like to also add international calls and I saw somewhere for £10 a month I can get unlimited international minutes, but it won’t let m...

Why are customers classed as old customers if you try to go e-sim

I joined 3 in October last year. I asked then if they were doing e sim the guy said no , but coming soonMy initial contract started with the 3 month half price.At the end of the three month I asked again about e sim again told coming soon.Im now tol...