NO E-SIGNATURE DOC RECIEVED

[Breigheb1]

Never in all my years have I dealt with such appalling service. Placed an order confirmed at 11.30am still no e-signature sent. After 8 hours speaking to multiple people and told multiples of contradictory information I’m no further. I took time off work to wait for my phone to arrive tomorrow. I’m honestly done with three. No update given or to be given. My order is stuck because it was started online and then continued on chat as per the notice that came up on the website. I don’t want to go through a second credit check but here I am. Going to be without a phone. I’ve been a three customer for 20 years. I’ve stayed through all the issues and been loyal but the fact you won’t try harder to keep me as customer shows what an idiot I’ve been. Disgusted with the behaviour. I am disabled and advised I couldn’t get to the store and the agent literally said oh well nothing else we can do if you can’t get to the store. Horrified. No apologies, no ownership or care and making three problems my problem. 

[PeteG · Accepted solution]

Hello there. 

It's disappointing to know that you've had issues with the order, and faced difficulties getting it resolved. I'm not sure why the order didn't work out correctly, but as far as I know, the support team don't resume orders that were started online, it's usually processed fresh. 

I'm unsure what would be preventing the team from helping you, but it would be best to reach out to them again for answers or advice, as they are able to view the account and order status in order to determine what's happening. If you struggling communicating with the team due to your circumstances, you could try reaching out to the Wellness Team instead. 

Pete.

[Breigheb1]

I have contacted them again and there is “nothing they can do” why are is three so unhelpful. It’s like hi we don’t want you as a customer so we can’t help you do anything. I’ve reported it to the CEO and escalated this further. I am also reporting you to the financial ombudsman and I am going to take legal action against the discrimination I have received. Especially as not one of the customer service agents what to even acknowledge that 

[PeteG]

It's disappointing to know that the team weren't able to help or clarify, and that you had to go that route. I hope you manage to get it all sorted out. 

Pete.