Renewed my contract end of Nov 2024 and opted for the £300 cashback offer and recycle for my old device totalling £453. It's now February and still not received any payment. Ingram received my device on the 6th December and I never received a conformation email. I eventually spoke to someone at Ingram and they advised me that conformation was sent to 3 for full payment on the 18th December. A complaint was raised just before Christmas and was told this was being escalated. I have contacted customer services numerous times and no one can give me a straight answer to why it's taking so long to process. Every time they phone me for an update on the case they either want further information that I have already provided weeks ago ,or tell me its been escalated, which I already know, but I am now baffled by how many times this can be escalated. I have also been lied to stating that the team dealing with it can't contact Ingram, then I am told that the back end team who are apparently dealing with my case need to liase with Ingram. Also everytime I phone I get told we need a bit more time. How much more time do you need . To be honest I am absolutely disgusted with the service I have recieved, and being a loyal customer since pretty much 3 started in the uk with 6 ongoing contracts, I expect a much better service than what I am receiving. All I want is for the payment to be sent to me, I have followed every instruction of this trade in deal and adhered to the terms and conditions of this process, just amazing how the company that writes these terms doesn't stick to them
