Change payment day

[Madasafish110]

Hi. I am wanting to change my payment date by one day to the 21st of the month. I have tried to do it on the app but get a reply saying speak via chat. 

[KF87]

It’s a joke I have spoke to them 3 times and it’s still not set to the date i have asked. I also can’t change it online 

[PeteG]

Hello there.

It's quite surprising to hear you're having issues getting the date changed. Changing the payment date is something that's quite basic for the team to do. 

There can be some things that would prevent the setting from being successfully changed though, such as having another pending change on the account, or if there was a balance present on the account that wasn't yet paid. 

If it wasn't changed on the previous attempt, I'd recommend reaching out to the team to ask what the reason was, and they should be able to clarify what's happened. 

Pete. 

[Vahdat1968]

Hi.i cant contact you,to inform i will pay my bill 7 of next month.one week later

[JonathanB]

Hi @Madasafish110,

There's a couple of reasons you might not be able to change your bill date. If we're in the period between the two days prior and after your bill date, that might be causing the issue, or whilst certain changes that affect your monthly plan are pending, such as upgrades or changes of price plan.

I can't see your account over the community platform though, so I can only give general examples. It's probably best to speak to the team as directed, and they'll find out if it's one of the reasons above, or some other issue on the account or app.

Thanks,
JonathanB

[sc1999]

I found where the change payment date is on the app but did not try to do it. If you have tried and then been asked to contact customer services then it looks that is what you need to do.

There are some security measures that 3 put in place and some are mandated by OFCOM.