Hi, I had the usual text telling me that my Dec bill is ready. When I logged in to the landing page the first thing I saw was that my Nov payt was outstanding and giving me a link to make payment. Not only that the amount shown was incorrect! The first thing I did was check my bank account and the correct payment was taken by DD on the due date and the payment is listed in my payment history. Also there is no December bill shown. I have tried phoning customer services who say there is no problem with my account. I also did online chat yesterday and felt like I was going round in circles as they didn’t appear to understand the problem. They did offer me a free month. I did not close the complaint. I also had a text with a query number for my complaint. Apparently I can review this under ‘your queries’ which I can’t seem to find anywhere, app or website. How do I get this resolved? I don’t want a mark against my name or my phone cut off. Thanks.
Sorry for long winded rant.
