Payment Taken Twice

[Samuelknight19]

Hello three has took 2 payments from me this month i paid  through the app on the 18th of january they took another payment on the 22Th i have contacted them and they said i had to wait a few days it has been over a week and a half and still not refunded me my money but yet they have credit my account which i dint want that i want my refund they said they have said they have sent a refund over which i should be getting soon But yet not recived anything and been over a week if this does not get resolved i will be leaving three and closing my account with use it is a Joke now 

[sc1999]

I assume that you have a direct debit setup. If this is is case why did you pay via the app as well? 3 handle millions of payments per month and the DD is automatically taken and is not stopped because you manually make a payment.

[Samuelknight19]

bro no one asked for ur opinion if im honest 😂

[Anonymous]

If Im honest you got it anyway!

[sc1999]

When you posted what did you expect? I am sorry that the community did not rise as one and demand you be compensated.

[Anonymous]

You’ve effectively paid twice by your own volition. It clearly says that if you have a d/d set up you need do nothing. Instead you manually made a payment through the app presumably thinking it would stop the direct debit being taken. Even if you were to have paid via 333 it clearly states that if you make a payment via that method Three will still attempt to collect a d/d. You benefit from a £5 monthly discount paying through your bank and you would do well to leave it as such. As your account is now in credit I very much doubt you’ll get a refund. I wish you luck in trying.