Phishing telephone call from 3

[3user]

I was contacted today by a person purporting to be from 3 (my service provider ) on telephone number 020 **** ****. They asked for my email address after stating that I need an updated sim to work on the 5G network. They then sent a request to change my 3 account password after giving me a password of “adminthree33” to enter in its stead. 

I hung up on them and did not change my password but feel that I need to make people aware of the possible scam/phishing call.

[JonathanB]

Hi @3user,

Thanks for helping raise awareness about this, this certainly does sound like a fraudster as no staff member should ever know or prompt what your My3 password should be. We also don't call from 020 numbers, we have to hide these as in most cases they're being "spoofed" and the scammers are using software to present a UK landline or mobile number, but this could be a real number with no connection to the scammer.

Here's a link to more guidance on scams, spam, and fraud, including how to report them.

Thanks,
Jonathan