Phone

[Yatesharvey]

Hi everyone, just set up my new phone today with a brand new 24 month contract and I have cancelled the direct debit for my old phone. When I login into my 3 app with my new phone number it’s coming up with my old contract plan and there is no way in me seeing my new contract plan in the app, does anyone know the reason for this??

[KateS]

Hey @Yatesharvey,

It's likely as you've taken out a new plan, rather than upgrading, your email is linked to your old plan details.

If you pop through for a chat with our Support team, they'll assist with linking the accounts, to allow you access to your old plan details, as well as your new account and number.

I hope this helps,

Kate