Accounts and services - Get support for Three services

Early upgrade fee

Hi all, I've just ordered a new phone online for collection from my local three store. I've ordered the phone but have to pay an early upgrade fee. Last time I upgraded I was able to add the fee to my phone bill although my order was in store that ti...

Email address to complain

Put In a complaint a week ago had no response trying to talk to someone is like pulling teeth! I switched my number end of July and had no services for Well over a week and customer services to tell me to just wait! I'm now trying to sort out my dir...

How to get a PAC code to leave Three? I am going round in circles

I am on a month to month contract and have saw a deal on another network that I am wishing to get - on my chat with Three the offer was exactly the same as the website absolutely no difference (so much for being a valued customer after multiple years...

No returns bag and no clarity: seriously panicking

Hi,On the 29th of July 2023, I contacted Three regarding poor signal. I was informed that this was typical in my area, and would not improve. I was then informed that I could return the device without paying the termination fee (over 500 pounds), and...

Can’t sign in

I can’t sign into 3G account to see how much data I have.I have repeatedly tried to enter the right email and password and it just doesn’t let me log in

Link 2 numbers to 1 Account

I am trying to link 2 phone numbers to 1 singular account on the My3 app. I have tried to link but this does not work. Please respond ASAP.

Insurer saying phone not blacklisted on national database

I lost my phone and reported this to Three who then had blacklisted it. Now when I'm trying to claim on my insurance for a new phone my insurer is saying that the phone has not been blacklisted on the national database. I've gone back to three (usi...

Complaint letter ignored - what next?

I'm not a customer, never have been.H3G set up a [wrong/fraudulent/broken] direct debit against my account.Been trying to retrieve the approx £200 that was taken in a number of transactions.I first raised the issue with Three on 30th June - that's 6...

Live chat not working

The live chat feature is not working and I need to contact a service advisor as I am unable to go to a store or call.I need to follow up on a query.Anyone who can help?

Cancel Contract

Hello, I hope this message finds you well. I wanted to reach out regarding the recent communication about the termination fee associated with my contract. I have come to realize that I unknowingly entered into this contract without fully understandin...

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