Query on Bill number 1**********

[jimbob52]

My account number is 1******** my last bill was 1********** which showed "other charges" of £72.41 plus Vat. However these were actually early termination charges as we ended the contract slightly early. My auditor has asked me to get an invoice with early termination charges detailed on the bill. Your help in this matter would be very much appreciated.

James ******  email***@***

[MichaelP]

Hi there @jimbob52,

Thanks for reaching out here - we had to edit out your personal details, as this is a public platform and it's important to keep this info safe.

Please be mindful to not post any private/account numbers or contact info🙂

If you scroll down on your final bill to the itemised breakdown, this will confirm that the amount was for cancellation fees.

It may say 'other charges' on the front page, but more info is available once you scroll down, and this will be more specific on what the amount is due for🙂

If you need another copy of the bill sent across, please chat with Customer Services for some support with this.

Thanks,
Michael

[Anonymous]

Please, for your own security, remove your personal details from this post and contact customer services via Live Chat or by ringing 333.

[Paddiewack]

Good advice! @MichaelP or @JonathanB Can you edit the post pl.