Scam or not?

[robertsbill03]

Hi guys I’m sure it is a scam , but I’m new to three and received a call from 0333 338 1302 I can’t find anything for it and just want to confirm my suspicions  if anyone knows let me know please , 

it says an exclusive customer offer hence my suspicions 

[JonathanB · Accepted solution]

Hi @robertsbill03,

It's certainly possible this could be genuine, as we do use 03 numbers in that format. Unfortunately "spoofing" is more and more prevalent, which is where scammers fake the number they're calling from. Most give themselves away as they call from 01, 02, or 07 numbers which wouldn't be used by organisations like Three as those are personal landlines and mobiles.

The only way to be 100% certain is to get in touch, and customer services will have notes on your account if we've been trying to reach you.

You may also find this page on fraud to watch out for helpful, as it has tips about various scams and how to report them.

[Paddiewack]

Not a scam. It’s a genuine Three number. 

[JonathanB]

Hi @Paddiewack,

There's definitely a chance this one is genuine, but we can't be certain these days. The criminals who perpetrate the fraud can make it look like they're calling from any number. We can always call out the ones that are obvious scams like the ones using ordinary landlines and mobile numbers, but even with legit looking numbers it's best to double check with customer services if there's even a shred of doubt.

Thanks,
Jonathan

[Paddiewack]

Point taken and noted although dialling it does APPEAR to get you through to Three but you make a good point.