Smart watch pairing plan not available

Chrissensei · ‎10-23-2024

Hello I’m new to 3. I’ve ported my number across and signed a 12 month plan so I can add my Apple Watch. I was told after setting up the plan I would need to add the smart watch pairing plan but it’s not available. I was told I could contact customer services and they would add it. But they said they can’t add it and I can’t see the option to add it on my app. Also customer services want me to activate the plan through the Watch but the option is blanked out. (Your Three account is not eligible to enable mobile service on your Apple Watch. Contact Three for more information.) So as a brand new customer do I need to cancel this contract already?

Chrissensei · ‎10-30-2024

Just an update. It seems there was an error with the account and this morning I was able to add the smart watch pairing as the (your account is not eligible) message was removed. Just a note for people. I stayed with this and at one point an advisor told me that it was not possible to add the pairing plan. So perseverance and politeness with the people who are trying to help is key. I would like to greatly thank everyone involved as they were all doing their best. Thank you. Problem solved.

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Chrissensei · ‎10-28-2024

12 month sim only £18 per month120gb SIMO 12m contract I was told to sing for that. Then call three and they would add the smart watch pairing plan.

JonathanB · ‎10-24-2024

Hi @Chrissensei,

Sorry for any confusion. The smartwatch pairing plan is set up from your iPhone rather than the Three App or through customer services. Just to check when you encounter the error message are you following the instructions on our smartwatch support page here?

Thanks,
Jonathan

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Chrissensei · ‎10-26-2024

Actually I can do that. On the phone it says (Your three account is not eligible to enable mobile service on your Apple Watch. Contact Three for more information. I signed a new contract a week ago and the chap said once setting up the contract I could ask customer services to add the plan. They said I have to add it but I can't. Hence I thought I had to add the add on of the smart watch pairing plan first then go to my watch and add it in the Apple Watch app. Kinda chicken and egg if you get my meaning.