Hi there @ehudson34590,
If you'd like to order a new SIM, you can do this on the Three app through the following steps:
Account > Help > SIM support > Replace a SIM.
This may then open another page that asks you to sign in again for security reasons.
Once you do this, it'll take you to a dashboard. You can then navigate to the bottom of the screen to:
Plan > scroll all the way down until you see 'Replace SIM' and tap 'Get a replacement SIM'.
You'll then be able to select which kind of SIM and the replacement reason.
If you've got 2 plans with Three, it may be that the first phone number you acquired is what needs to be used for signing in.
If you are doing this, there may be some tweaks needed with your account to refresh the registration.
Please have a chat with Customer Services, who can certainly look at rectifying this with you.
I understand it must be concerning that your plan length is not what you believed had been taken.
The team will also be able to investigate the original purchases via your account and check the contract details.
Thanks,
Michael
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
