Third party charges

[jg_riff95]

My Netflix account was compromised and neither Three nor Netflix can cancel my account, so I’m getting billed £17.99 a month for something I cannot access. 

the email address on Netflix has been changed from mine yet has my bank and phone details and is being paid for through my phone bill! 

I’ve logged a complaint but feel extremely let down with support as I’ve been sent back and forth between THREE and NETFLIX. 

three have no option to block 3rd party payments which would have protected me against the fraud if they did.

very unhappy with the lack of concern here. 

[KateS]

Hey @jg_riff95,

I'm really sorry to hear you've lost access to your Netflix subscription and completely understand how worrying this must be.

Could you confirm when you last reached out to the 3rd party and what's been advised?

You mentioned raising a complaint, is the complaint with Three or Netflix directly?

Thanks,

Kate

[JonathanB]

Just to add to Kate's response, we don't have access to Netflix account details, so we'd recommend to reach out to Netflix's support for help with a matter like this.

Thanks,
Jonathan