Three mobile

[Pjp]

On 16/10/2025, two fraudulent mobile phone contracts were taken out in my name with Three UK without my knowledge or permission. The contracts were created at the Three Store, Manchester Arndale, even though I do not live in Manchester and I was physically unable to travel due to recovering from major surgery. The fraudulent contracts total £3,500: • One Apple iPhone 17 Pro contract • One Samsung Z Fold7 contract I have never applied for these contracts, never signed any agreement, and never visited the Three Store. 

[Wunderlust90]

The exact same thing has happened to me, two iPhone 17's totalling over £3000 too. This was set up in a three store over 400 miles away from my home and I too am recovering from surgery so couldn't possibly have taken these out. I have contacted Experian, my bank, action fraud and the local police in that area. I'm a disgusted this has been allowed to happen, someone has fraudulently used my name, address, DOB and account details and got themselves two iPhones to which I am to be billed for. When recovering from surgery and off work on crappy sick pay this has caused me no end of anxiety, stress and upset. This company clearly doesn't understand GDPR or protects any of its customers having been a loyal three customer myself for over 10 years I cannot wait to leave them. I hope you got yours sorted. 

[Paddiewack]

Whilst absolutely feeling empathetic towards you I don’t see how you can blame Three. Someone goes into a store with ID purporting to be you and takes out two phone contracts in your name. Clearly someone has harvested these from somewhere which is the quandary. GDPR has no inference here because to my mind there’s no suggestion of a data leak from Three. Having said all that I wish you well both in your pursuit of the truth of the matter and your recovery. 

[MichaelP · Accepted solution]

Hi @Pjp,

I understand that this is very concerning to learn that some fraudulent plans were taken in your name.

Please see our dedicated page for more info on reporting fraud. Before we can investigate this further, we require you to register this matter with Action Fraud. The page provided gives some guidance on how you can do this.

Action Fraud will then provide a reference to you, which we'd ask you to share with Customer Services once you receive it. We'll then be able to investigate this through the Customer Protection Team and ensure that any appropriate actions are taken.

Thanks,
Michael

[Paddiewack]

Then you need to report these incidents to customer service now. This is a discussion forum. I believe the fraud team at Three can be contacted directly on 0333 338 1012 and don’t forget to report it to Action fraud as well. 

[Pjp]

yes i did that and waiting for their reply 

[Paddiewack]

Good. Best of luck,