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on 02-25-2023 11:58 AM
Why are email transcripts of Live Chats still not being sent out?
This problem has been ongoing for months.
When will the issues be resolved?
on 03-06-2024 08:59 PM
Seems to have been working ok for a while now.
Nice one, Three.
on 03-07-2024 10:10 AM
Hi @tarantella,
The chat system we use has been recently upgraded, thanks for continuing to raise feedback on the community about any issues you're seeing, and how we can improve the services. 🙂
Thanks,
Jonathan
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on 03-06-2024 06:37 PM
I've had the same thing speaking to them with my partners help and they don't email now you have to download the transcript when you end the chat, but when I did that it only have me half my conversation which is our ragous. not happy at all
on 03-07-2024 10:06 AM
Hi @neillucas78,
Sorry to hear this, was the chat transferred between more than one advisor/department? If you need access to any of your info held by Three you can find more info on how to request access here.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.