Upgrade Credit Checks

[DMNLJ]

So I have been with Three around 8-9 years, always had a handset and the Unlimited plan.

I went to upgrade today and then failed the credit check. Seems odd with the length of time I have been with Three.

seems to be a lot of users in the same predicament and unsure why this process is now needed, resulting in a loss of customers 

[Brit]

I have been a customer for 16 years. I had three contracts with Three network. Now I have one left because I can't renew it, I can't pass the credit check. I now have 2 contracts with Vodafone. I need to renew the last contract in the next 3 months, but I think I will have the same problem again. And I will most likely transfer this number to Vodafone too. I tried to talk to customer service, they sent me to experian.co.uk where they showed me 999 points out of 1000. When they saw this, they said they can't help me, try again in a couple of months. In short, they politely sent me to hell, so as not to solve the problem.

 

[Rosacoffee]

Three have now lost 3 contracts from us due to this. I won’t be upgrading my plan without a device … bye three it is what it is, take our custom elsewhere. I also have been with them for years a shame they treat their customers this way I hope more people boycott 

[Cogitatio]

Same issue here…? Unsure how I managed to successfully approved credit check before with my current device plan, but unfortunately for this time of the free upgrade today, have failed twice. Also due to paying bills on time, maybe one missed payment  but that’s due to the system of three whose developers can’t even make simple changes to their application aka into their website. A lot of errors in their part being played here, truly beyond ridiculous, no one knows how to do their jobs properly, where’s the real “problem-solving” action in skill? It’s unbelievable how businesses are slowly failing now, clearly to see. 

[Xxxhrismoz]

I have 2 lines with them and they won't let me upgrade because I failed the credit check. It's stupid because no other network treats you like this

[Pags]

Yep, I've been with three for 14 years.. so 7 handsets are paid for and contract completed. Tried to upgrade today and failed the credit check so have had to move to a different network. Very disappointed as I'd have stayed with three forever having not had this issue. 

[Cerys2207]

Which network did you go with as I am having the same issue 

[JNort02]

Three is the most shoddy company I think I’ve ever known.. tried to upgrade multiple times every day this week, passed the credit checks everytime, but there was always an error right at the end of the process when trying to pay for the delivery charge (for the new phone) I call today and am told I can use any card to pay the delivery, I go through the entire process one more time for them to tell me I’ve failed the credit checks despite passing them multiple times this week already.. what an absolute shambles.. I’ll be leaving three and they can sing for their final bill because I shall not be paying it.. joke

[J-P]

I'd sail through a credit check but the fact they're getting £200 - £400 off me a month and have done for years and are now treating me like a new customer is pretty insulting so all my contracts are being cancelled asap

[Sharky0723]

Its the new system now.. prior to the system upgrade they would pre approve the contract.. im in the same predicament unfortunately it is what it is..