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End of 2 year contract query

My Two Year Contract Update ends at the end of December. It is unlimited and was upgraded two years ago when I got a new iPhone 12 which I am very happy with. if I choose note to upgrade my phone will the contract continue at a reduced charge or if I...

Can i change my e-mail?

Hello! I made a mistake  with email address when creating account, can I change it? My email that is **********@gmail.com   Have a nice day!!

Gabriela by • Fledgling
  • 16000 Views
  • 10 replies
  • 3 likes

Phone not working unless connected to WiFi

I went into my local Three store on Tuesday as I was having an issue with my phone. The member of staff I spoke to reckons it could be because I'd put my sim card from my previous one in it so arranged for new sim card with the same number to be sent...

Karlos82 by • Fledgling
  • 3887 Views
  • 1 replies
  • 0 likes

My 3 Problems

I'm so frustrated. The Three app just fails to work properly on my phone (Pixel 5 - new last year). It's just hit and miss. I'd say 90% of the time I can't log in to My 3 account to check my usage and buy add ons.  Topping up using the app NEVER work...

1009 by • Fledgling
  • 2511 Views
  • 3 replies
  • 0 likes

Need help

Hi, I’ve recently got a sim with 3. I was away on holiday when I ordered it and haven’t long got back. I’ve put the sim in my phone and tried making an account/logging in but it just keeps saying error. I also asked to transfer my old phone number on...

Best solution Roaming Charges Phone use in USA

Hi, Just returned from a holiday in USA and I have a query. Whilst away I switched “Access data using mobile network” and “Connect to data services when roaming” both to off, and I had a spending cap set at zero. Whilst in USA I needed to make a phon...

mel54 by • Fledgling
  • 6582 Views
  • 5 replies
  • 0 likes