I’ve reached the limit for the number of private messages I can send the moderators, apparently. But getting nowhere with Three on a resolution for my receiving numerous threatening messages from CRS when I don’t owe Three anything, I thought I’d have a bit of “fun” with CRS on live chat again this afternoon. The CRS person on live chat was adamant I am the person they’re looking for. I have screenshots of the conversation. Again they demanded my personal info, and I refused. I told them to call me. Shortly afterwards I received a call from a Halifax phone number, a man identifying himself as Sohail from CRS. He said they are after a female called ****** - Lauren wrote in live chat earlier in the week that it was **** but maybe Sohail just read it as ****** - but CRS would remove my phone number from their records as despite the fact I would give no personal info it was clear I am not a female and therefore not the person they are looking for. I asked him where they got my number from - he said it was provided by Three and there was no mistake by CRS, the number is definitely as provided by Three. I asked him to confirm that again and he did. He said within 24 hours I will stop receiving texts from CRS. I asked that they send me a text confirming that the phone number was given to CRS by Three and he said that would be arranged. So what are Three going to offer me as restitution for the fact I have received 13 menacing text messages from CRS, have spent countless hours and written countless words in pointless exchanges with numerous Three employees and written countless words on the Three Community Forum, all because Three provided CRS with the wrong phone number? Three have had several days to sort this out and have given me numerous excuses as to why they could not. It’s pathetic actually that I should have to sort the problem out myself because Three would not. I expect a very grovelling apology from someone high up in Three and something to make up for my wasted hours. I’ve been very polite with Three about this all along, but I am fuming, make no mistake about that. Fuming.
