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mrs rebecca hopwood

beckyhop
Fledgling

my phone has broke i cant get on it i have a contract with you how do i go about getting a replacement phone

3 REPLIES 3
sc1999
Local celebrity

Call customer services, the numbers are on this link and includes landline number. https://www.three.co.uk/support/contact-us

JonathanB
Community Moderator
Community Moderator

Hi @beckyhop,

I'm really sorry to hear that your phone is broken, I know this can be a really frustrating situation but there are a few options to get you back online again.

If you have a Three Insurance cover you can make a claim online here. If you don't have insurance with us, or with a 3rd party that will cover the damage then you could also enquire about an early upgrade, or buy a replacement phone. If you decide to buy the replacement from a 3rd party make sure it's either a Three phone or an unlocked one.

Hope this helps,
JonathanB



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


sc1999
Local celebrity

How about your home insurance; mine covers my phone.