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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Best solution Galaxy Watch Ultra LTE - 403 Forbidden

Another Saga with three....Finally got my mobile plan on my galaxy watch for it to work for 10 months then suddenly stop for no reason.Phoned up they had no idea why. Then escalated it to another team who essentially said they would cancel it and onc...

Magoo9 by Fledgling
  • 1106 Views
  • 3 replies
  • 0 likes

Best solution Bill email has changed and looks like a spam

Got my monthly bill this morning but it's changed from previous months. They is no amount shown which it always did. It looks suspicious but I'm unsure who to contact to check.. everything else looks similar.. Although the bold text in the middle of ...

Close account

My mom passed away how do I close her account because I’m getting no where when I ring up

Julie56 by Fledgling
  • 512 Views
  • 2 replies
  • 0 likes

Best solution Suspected scam

I have just received a call from 020 **** **** from someone pretending to be Three, explaining that due to the merger with Vodafone my sim will be deactivated and needed personal details to be shared to send me a new SIM card. Please, warn your custo...

AG1 by Fledgling
  • 569 Views
  • 1 replies
  • 0 likes

Having an awful time trying to activate a new iPhone...

I found an amazing deal via the BLC website for an iPhone 16 and 150 Gb data for £27 p/m on a two year contract (3 years on phone £19 Phone + £8 contract p/m), but was told in store and via customer support they couldn't match this deal, even though ...

Nickh by Fledgling
  • 721 Views
  • 1 replies
  • 0 likes

Bitdefender

After adding Bitdefender to my account I received a email from 3 to say welcome, but know link in the email.Yes I'm registered with 3, been customer for month and half.Thanks in advance.

Best solution I've been scammed from someone claiming to be from three

I've been scammed by someone claiming to be from three. I received a call offering me a slightly reduced monthly price for 12 months because I've been a long time customer. I wasn't particularly bothered by the reduced price but I went along with it,...

BJC1992 by Fledgling
  • 1508 Views
  • 4 replies
  • 0 likes

Scam Call was recorded.

I received a scam call from 02*********, claiming to be from Three. The woman on the phone claimed she wanted to confirm I was happy with my services. I've heard of scammers often asking "Yes/No" questions while recording the call, and then using voi...

TKC1079 by Fledgling
  • 536 Views
  • 1 replies
  • 0 likes

Tried changing payment date

I've tried changing the payment date on my account to 24th of every month I'm always told its been sorted then the following month it's changed back again this has gone on for 5 months. They then offer a promise to pay on the 24th but this then says ...