5G Broadband and British Gas Hive Hub

[Archie1]

Help ! 

Have recently installed 3 5G broadband which has worked excellently. 

today British Gas came to fit Hive central heating controls and the Hive hub will not link to the 3 5G hub. 

Has anyone else tried this and successfully overcome the problem (or not had a problem?) 

British Gas have taken the easy option and are saying that the 3 broadband hub is not compatible with their Hive hub (rather than work out a solution) ie Hive doesn’t work with 3 Broadband. 

Any experience on this would be most welcome. 

[JonathanB]

Hi @Archie1,

We never heard back from you, did you manage to find a solution to this issue?

Thanks,
Jonathan

[JonathanB]

Hi @Archie1,

I can't recall any specific issues with Hive being mentioned on the Community before now, but some smart devices have been known to run into issues with our IPv6 APN.

There's a few topics from members who have figured out how to manually change the APN settings to IPv4 only such as FYI : IPv6 Prevented VPN Connection 

Or the Broadband tech teams may be able to help update the settings from our end if you get in touch.

Thanks,
Jonathan

[Geluk]

try;

https://www.youtube.com/watch?v=SH_sWoF_Zvo

[Archie1]

Thanks but it’s not an issue with the Hive app not connecting it’s specifically an issue with the Hive HUB not connecting with the 3 5G Broadband modem.