Just wanting to post this as a bit of a discussion but also just a heads up to anyone that currently has the 5G Outdoor Hub and has been changing APN’s to get the Eero router to work and load websites normally again.
I made the change from the APN 3internet to three.co.uk last week after many people were discussing the issues that arose around websites not loading and the Eero device + app becoming unusable.
It seemed to fix the issue for a few days, but after some issues with internet connectivity and websites failing to load properly I thought I would change the APN back to the device’s default of 3internet last night. I hit reboot to get the APN change to take effect and that was the end of the 5G Outdoor Hub it seems.
I went through the motions of factory resetting the device, changing APN’s again and nothing would get it to reconnect to the Three Network, the 5G Outdoor Hub’s display was stuck on “On”.
I’ve spent some time talking to Three support today and they have concluded the device is broken and they have promptly ordered me the Indoor 5G Hub as they’ve said to me today that the 5G Outdoor Hub is no longer supported and at end of life. Which is interesting as I only purchased the contract and received the device 2 months ago.
Just wanting to see if anyone else has experienced a similar issue with their 5G Outdoor Hub, and if the 5G Indoor Hub is any sort of a decent replacement? A bit disappointing to know the service I signed up for is no longer being supported and had reached “end of life” with no contact about such.
Wouldn’t recommend changing APN’s around too much or at all as it seems to brick the device and they can’t offer you another 5G Outdoor Hub as replacement!
