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5G Router

Naieem
Fledgling

 

I have had the 5G router for just under a year, it had been working great but recently the connection keeps dropping and the speeds have been really bad, the current speed is 1.56 mbps download and 0.08mbps upload. 

i have moved my router in case it was that and also checked the position of the router in my house and it states perfect. i have called technical support before and this was a waste of time, as they ask you to test the speed by accessing utube, not sure how to test using this. As you can do a internet speed test on google which tells you exact speed.

I'm not sure what more to do as its getting really difficult, any help would be much appreciated 

1 REPLY 1
JohnM
Community Support Team
Community Support Team

Hello @Naieem,

We are sorry we are just getting to your message please accept our apologies.

Have you checked our Network checker to see if there is any improvement in your area?

If you follow the link it will take you the checker, if there is still no improvement please let us know and we will have this escalated - John M

https://www.three.co.uk/support/network-and-coverage/coverage