Broadband – Get support for broadband related queries

Three locking download speeds

Hey I've brought 2 three 5g hub's and I ring to ask about port forwarding while they was doing work.They have locked my download speed to 120 mbs and they have done this to 2 of my routers now.What can I do to fix this issue

IP Address Constantly Changing Every Few Minutes - Huawei 5G CPE Pro 2

I'm using the Huawei 5G CPE Pro 2 for my home broadband, but recently my IP address is changing every few minutes.This makes it impossible to do things like logging into secure websites such as banking, as it deems me as a security threat.I've tried ...

Home Broadband issues.......again.

Ok, a follow-up on my earlier recent issues. I have a ZTE 5G hub which has run perfectly since we got it in June 2023. Last Thursday (8th February) it all went belly up. Since then things have not returned to normal. Download speeds seem ok but can v...

5G suddenly switched to CGNAT??

In the past few days my reverse proxied websites have all gone down.I use a ddns client to sync my ip with registrarr, I then reverse proxy connections to my internal services. These have worked faultlessly for months on Three 5g. I have made no conf...

Can't get through!

Your support chat keeps chucking me off and both landline numbers keep dropping. How the hell do we get in touch???

Unusable phone & broadband

Tldr: latency swings wildly, upload uncontactable from one second to the next, download is consistent & fine, not my device(s) but the mast, fed up with being fobbed off by technical support For several weeks now my upload connections are unusable in...

Is the 5G Home Hub the ZTE MC888?

Hi, I just signed up in store for the 5G Home Hub, but when I got home I saw I was given the ZTE MC888 by the staff inside the store? I saw online this costs around 200 quid but my receipt says £500 for the unit (discounted as I'm bill pay). I'm star...

Return label never arrived. Can i return the device myself at my cost?

I ordered a home broadband Router and after few days, contacted Three to cancel the contract and return the device (within 30 days cooling off period). I was told that the contract has been terminated successfully and will be closed and refunded once...

Three 5 G Home Broadband wifi mesh options

Hello - can anyone help. There's a plethora of Wifi mesh systems out there and it's all confusing e.g. dual band or tri-band; 5 or 6; which make: etc.Put simply my current 5G router/modem supplied by Three simply doesn't extend across the whole of th...

5G slow speeds

What speeds are you getting on 5G, I started as a new customer this week with 500+ Mbps download, its dropped off to 100Mbps?Spoke to Three technical support and they have said there are issues in the area that are being sorted, I dont know wether or...