Broadband – Get support for broadband related queries

ZTE MC801A Dropping Out

I have had Three 5g broadband since March 2023, with a ZTE MC801A router. To start with it was fantastic and I was getting 400+ download speeds. A month or so ago I noticed a slight decrease in speed along with some lag. But I just put this down to t...

Intermittent signal

My 5g mobile hub has been good since purchase, but since Friday 10th November 2023, the signal keeps dropping out every 3-4 minutes, and then restarts about 5 minutes later. I have reset the box many times removed the SIM card and put back in many ti...

PS5 not connecting to internet

About 2 weeks ago my PS5 stopped connecting to my internet even though every other device connects and works to the internet. I’ve read multiple other posts about this and get the impression I need to log in to the three admin page to change the sett...

Extender and 5G Hub Broadband

A bit of an odd one here but recently received the 5G Hub as an upgrade. Connected it and have been able to connect it to our extender but the extender will not provide internet access. It provides access for some phones but no access for my phone no...

5G Router

I have had the 5G router for just under a year, it had been working great but recently the connection keeps dropping and the speeds have been really bad, the current speed is 1.56 mbps download and 0.08mbps upload. i have moved my router in case it ...

Mobile broadband speeds

I have a Three Contract phone, at home I get download speeds of up to 200mbs via 5G. I also have Three Mobile Broadband with speeds no greater than 18mbs but generally about 10mbs. Despite numerous calls to Three customer services they cannot tell me...

Why can't Three raise my returns label.

I tried numerous times to send back a 5g hub that does not work. Trying to get a returns label is like pulling teeth. I've had 12 emails about promotions etc etc but the minute I want to send something back it falls on deaf ears. I've since got a hub...

NEW SIM FOR YOUR ZTE MC801A WILL MAKE EVERYTHING OK THEY SAID

Home Broadband contract with Three for 1 year and 7 months. Excellent speeds and no disconnection ever. I was so pleased with this system. However just over two weeks ago the modem/router started disconnecting from the local 5G network several times ...

Best solution Unable to Change Wi-Fi Name or Password on 5G Hub

5G Hub arrived this weekend and all working well, but I am unable to change the Wi-Fi name from the default. I get an error when changing the password, even though I have a strong password (green) meeting all the relevant character criteria. Tried vi...

I can't return my 5G Broadband

I have reached out to Three multiple times, both in person at a branch and through live chat. At the branch, I was informed that they couldn't cancel the contract and directed me to handle the cancellation via live chat. Upon contacting them through ...