Bill issues

[BecStar]

I got the home broadband on the 25th however it didn't start working til the 2nd March. I've now just received my bill and it's saying from the 25th Feb-1st March...I've looked at my data usages and it shows it didn't start working until the 2nd with which customer support called me on this day and I told him it's now working as I had contacted them previously. I dunno what to do? I've never had to buy broadband before as have always private rented 😬

[Maxine]

Hey BecStar, 

Welcome to the Three Community!

@Paddiewack is correct, we'd be unable to check this for you from here but, the Customer Services Team will be able to go over when the contract started, and had been connected. They'll also give you a breakdown of the bill.

Maxine

[Paddiewack]

If it were me I’d be back on the phone to customer service and point out when your service started working. They will be able to confirm that fact simply by looking at their screen and personally based on what you’ve said I see no reason why they can’t sort it.