Can't connect 5G hub to App

[Choo_choo84]

I have just got the ZTEMC888 5G hub. I have set it up and connected devices and seem to be happy with the speeds. 

However, I have tried to connect my app to it following the guide and as it's the first time I have to manually login using the username and password on the WebUI on the base of the box. 

However, I just keep getting incorrect username or password and I only have a couple of attempts to login left. 

Help!

[Waterbottle]

Having the same problem, customer service have been hopeless, they keep telling me to log in with the hub, despite the fact that's the very problem 

[Tp160]

I had to eventually get a replacement hub and it worked. However, just today I have switched back to Sky. The hub was throttling speeds every evening at about 7pm and connection was dropping more and more frequently. 

[Waterbottle]

Just received a replacement hub, still won't connect to the app. 

[PeteG]

Hello. 

What app are you trying to connect the Hub to? 

Pete.

[Waterbottle]

I'm having this same problem, customer service is hopeless

[Rayner87]

Hi, im wondering if anyone resolved this issue? I'm having the exact same problem... 

[PeteG]

Hello. 

Oh, that's quite strange. Is there multiple log in details on the Hub? If so, is it possible you could be entering the information from the wrong set of details? 

Pete. 

[Choo_choo84]

@KateS @Maxine @JohnM @PeteG @FraserC1  hi guys, can anyone assist. I have contact customer service and been in store and no one is assisting and blaming each other. I'm going around in circles. 

[Choo_choo84]

@JonathanB are you able to assist?