Birmingham internet outage

[Tezbine1983]

After 8 days of being messed around and without Internet as I was sent a new sim card for no reason when upgrading my contract, have now received it but no connection as outage in my area.

Having spoken with "technical " team I'm told this may take at least 7 days to fix which I think is quite shocking.

Anyone able to shed more light on what this fault is and if its really going to take that long to fix?

Terry 

[Tezbine1983]

Hi, I still have no Internet connection 4 weeks on. I just keep getting told to wait another 7 days.

This is getting ridiculous now. Online network says that work being done in area to a fault

 Can you please tell me when it will be fixed in my area B36 ***?

[JadeF]

Hello @Tezbine1983 

Welcome to the Three Community page. 

Our engineers will have provided us with the 7 day timeframe due to a possible number of factors, such as waiting on parts or gaining access to private land. 

You will receive a text update within the agreed 7 days, but if you wish to discuss it before then, we would ask that you reach out directly to the team here.

Jade 

[Tezbine1983]

Hi Jade, problem is I'm fed up wasting my time taking about 15 minutes to get through to someone in a call centre who can't really understand what I am trying to ask and therefore getting no help or answers at all. In fact in the last 10 days several errors which cost me over a week without Internet prior to the network outage.

Is there any possibility to call and speak to someone in the UK who I can actually have a proper discussion with?

[JonathanB]

Hi @Tezbine1983,

I appreciate your frustration especially if you've been dealing with issues connecting the Internet prior to the network outage. Has this issue been resolved within the 7 days the team mentioned, or do you still need any help with this?

Thanks,
Jonathan

[Tezbine1983]

Hi, I still have no Internet connection 4 weeks on. I just keep getting told to wait another 7 days.

This is getting ridiculous now

 Can you please tell me when it will be fixed in my area B36 ***?

[JonathanB]

Hi Terry,

I've had a closer look into the network in the area you've shared, and it looks like the main issue I can see is with the older 3G network, so either it's a more complex fault, or you really ought to be get some level of service on 4G.

I'd like to get some colleagues to take a closer look into this to check if there's anything more we can find out or do to help, so I'll send you a PM now with more info on how to get in touch.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Tezbine1983]

Hi @JonathanB 

Has this been looked into further yet please?

[Maxine]

Hey @Tezbine1983,

Did you manage to speak with our live chat team we'd sent you to? What happened?

Maxine

[Tezbine1983]

Hi, no i didn't but I did have two phone calls about this from scam companies. So my option of Three has gone down even lower.

My Internet is still not working by the way, over 6 weeks now