- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 04-12-2025 08:57 PM
I have done 2 different online chat and can name them. Arjun and Zaid both explained to them that I needed to cancel my home rooter as no longer required but both disconnect the chat. This is unprofessional and useless service.
on 12-01-2026 04:49 PM
Hi @Fay2025,
I'm just checking in as we didn't hear back from you. Did you manage to get this sorted out in the end? Please let us know if you still need any help.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 05-12-2025 11:08 AM
Call via 333 rather than using the chat function.
on 05-12-2025 10:30 AM
Hello.
That's not so good. I'm not sure why the team members would disconnect you, was anything else said or discussed on the chats?
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.