So after several months of 'try moving your router further along the windowsill', Three finally admitted today that they misled me with false promises about broadband to my location. When will the law protect consumers from this disgusting profiteering?
As I've repeated since October to Three on many occasions, being honest at least allows the customer to make a decision. Instead, they tell lies to keep you in a support loop, hoping to retain custom in time for their eventual improved infrastructure.
This is exactly what happened at my previous address; 18 months of disruption and lies, eventual admission of insufficient infrastructure, and in the end, service was restored to a decent level (in that case it had previously been good, so not sure what they were doing in the meantime, but some sort of major works, apparently).
So far I've been offered to have one month's fee waived, which is not a satisfactory offer. They also expect me to return the router if I cancel (which wasn't my intention). I've gone from 150-450mbps to 0.5-30 mbps with dropouts and inability to stream content such as live sport reliably. I've even said I'll be reasonably OK with 20-30mbps as long as it's consistent and reliable (and price reduced for the non-existent 5G I'm paying for).
The customer service has yet again been utterly appalling.
