- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
9 hours ago
Sometime between 18:27 and 19:27 on Feb 23rd my home braodband went down and its been down ever since. The network status page shows that there's an issue but I've got no idea when, or if, it's going to be fixed.
In passthrough mode, the NR5103EV2 is connected to the tower and gets an IPv4 address but nothing goes past its gateway (in this case, I can ping 188.30.64.18, but nothing the other side of it).
System Info:
Host Name: NR5103EV2
Model Name: NR5103EV2
Serial number: redacted
Firmware Version: V1.00(ACIR.1)C0
System Uptime: n/a
WAN Information:
Link Type: Cellular WAN 1
APN: 3internet
Mode: IP Passthrough Mode
IP Address: 188.30.64.17
Primary DNS server: 188.31.250.128
Secondary DNS server: 188.31.250.129
LAN Information
IP Address: 192.168.7.1
Subnet Mask: 255.255.255.0
DHCP: Server
Cellular Info
Module Information
IMEI: redacted
Module SW Version: RG500LEUACR04A02M8G_OCPU_50.001.50.001
SIM Status
SIM Card Status: Available
IMSI: redacted
ICCID: redacted
PIN Protection: redacted
PIN Remaining Attempts: take a wild guess
IP Passthrough Status
IP Passthrough Enable: Enable
IP Passthrough Mode: Dynamic
Cellular Status
Cellular Status: Up
Data Roaming: Enable
Operator: 3
PLMN: 23420
Service Information
Access Technology: LTE-A
Band: B20,B3
RSSI: 99
Cell ID: 2524168
Physical Cell ID: 459
UL Bandwidth (MHz): 5M
DL Bandwidth (MHz): 5M,15M
RFCN: 6175,1392
RSRP: -113
RSRQ: -13
SINR: 0
RSRP-NSA: N/A
RSRQ-NSA: N/A
SINR-NSA: N/A
TAC: 2638
I'll follow up with passthrough turned off.
6 hours ago
It's back, but its not good.
4 hours ago
It's back to normal now.