I was out of contract for our 3 broadband and I took out a new contract when I received an email stating broadband half price for 6 months.. I called into my local 3 shop told them I’m interested in taking out a new contract and showed them the code on my phone one of the 2 females started to complete the contract I think the other female was a trainee. The one that was filling in my detail took hold of my phone , she then asked about my mobile phone told her I have a sim only she asked how much do I pay and it was then I decided to get 2 mobile sim deals. I explained that I was going into hospital in a few days to have my kidney removed because of cancer and I wanted to set up the Wi-Fi before I went into hospital. I was asked to check through the contract I couldn’t read it all because I didn’t have my reading glasses and I signed the contract. It wasn’t till I was discharged from hospital and recovering at home that I logged into my 3 account and realised she hadn’t applied the discount. I rang customer service and spoke to a lady in India but she couldn’t help and put me through to a male went through it all again but unfortunately he couldn’t help and was transferred to a supervisor, after explaining yet again was I need to go back into my 3 shop and they could do this. On Monday I had a fried take me into town and we went to 3 shop, I asked to speak to the manager was told he was the manager, I explained all that had happened and told him I’m contacting the ombudsman as I’ve had enough.
