Hi
I'm a long-term three customer, and with my 4G SIM in my phone, I got good up and down speeds (125Mbps), so I decided to ditch BT and move to home broadband over 4G.
All was well for the first 6 months, and speeds of 125Mbps continued, but in early December, I noticed things like Netflix were buffering, and after doing speed tests on home broadband and iPhone connected to 4G (not the home broadband WiFi) speeds were about 25Mbps. I obviously got onto Three, and they told me they'd look into it and get back to them in a week, which I did to find no record of my contact. I was told an issue was raised, and I waited another week and nothing. Put in a complaint on the 20th of December as nothing was done. I've just been told it was closed Christmas day because I didn't answer the phone!!
Speeds today are 13.4Mbps and just unusable (I work from home).
What can I do!?!?
Thanks!
