Sudden bad broadband speeds

[lxttie]

Hi I don’t know if anyone else has experienced this but I’ve had my broadband hub for 6 months or so now and the speeds have been fantastic no issues, up until a few weeks ago when I noticed the speeds were really poor. I gave it a week or so because I thought maybe the area was just really busy but it hasn’t fixed itself like I originally hoped. I have performed resets and turned it off on the wall yet still the same issue persists.

Originally I was getting 130 mbps ish and the regular 4 mbps upload (I don’t care about upload), now recently I’m lucky to get about 30mbps download.

After research I’ve tried to fiddle with the bands and it seems to be back up to 90mbps but every few minutes it drops to 30 then to 5 and then thinks for a bit and goes back up to 90 ish.

I’m unsure if maybe the speeds are being throttled all of a sudden? It’s honestly quite annoying, I’d rather have steady speeds at a lower quantity like 70 or something than high speeds but unstable.

My router also all of a sudden has a red light near the 4 lines which I understand is the signal and the globe icon is now blue.  I have green on power and the lower icon is also green. 

Does anyone have any solutions at all? 

Thanks

[JonathanB]

Hi @lxttie,

I hope you're well? Have you seen any improvements in the meantime since you last posted? I'm not sure if your issue was related, but an issue causing levels of high ping and lag was resolved at the end of May. Please let me know if you're still experiencing issues with your connection.

Thanks,
Jonathan

[JonathanB]

Hi @lxttie,

Sorry to hear that the speeds have been letting you down recently, and that there's not been any apparent explanation from the Network Status page. Have you been in touch with customer services? They can do some checks to your specific connection, in case there's a fault that isn't flagging against your area, and also help check for any account or hardware issues.

If you have been in touch with them already, what have they advised?

Thanks,
Jonathan

[lxttie]

To be completely honest going through customer service is the last thing I like to try due to recent bad experiences with the standard of customer service provided. 

I’ll give it a go though. If that’s what you are suggesting.

[MymsMan]

What type of hub do you have?  Internal / External?  Which Model?

How are you measuring speed?  Eero hub speed test / Wired connection to hub / WiFi to hub?

Ideally used hub or wired connection to avoid potential wifi issues

Do you have trees between you and mast?  Leaves have come out in last few weeks and could impact signal,  can you try hub in different locations?   I have my external hub on an aerial mast to get above treeline.

Are you suffering latency problems, ping google.com and other sites, look for long response and/or lost packets?  Many users are reporting latency issues on other threads with a few possible workarounds

[lxttie]

Internal Hub NR5103E V2. I’ve done speed test through my computer which is plugged in with Ethernet to the hub and through my phone which is connected to the WiFi.

i am unable to move my hub off the windowsill as I’m in a ground floor flat, and the windowsill where I have it is the only appropriate place. The location surely can’t be the problem as I had 6 months of no issues with it being where it was.

There are some latency issues yes, especially when I’m playing games, it’s quite noticeable. I’ve not been able to stream Netflix or any shows on my iPad on the WiFi due to the issues with the connection and on my PC with Ethernet I can hardly play anything or install any updates.

Do you have any links to the other threads with the workarounds?

Thanks

[MymsMan]

Leaves wouldn't have been an issue for past 6 months,

See https://community.three.co.uk/t5/Broadband/Latency-issues-gaming-and-general/m-p/49800 and https://community.three.co.uk/t5/Broadband/Recent-upload-latency-issues/td-p/49731

I have had success with resetting my hub to get a different WAN address other with changing the APN

Good luck

[lxttie]

These are the lights on my hub.

[Paddiewack]

Your best bet would be to check the Three status page for any tech issues in your area and take it from there.

[lxttie]

I did this when the issue first started happening - no problems according to the website and I’ve done it recently, again no issues. It’s a mystery