Qr code

[Vera2707]

Hello,

I have talked to five different members of your customer service team, trying to send my broadband hub back. (I’ve moved house, I had a monthly running contract that’s now ended). I’ve been to the Three shop to bring it back because that’s what I was told to do, however when I was in the shop they told me I had to send it.

Only I need a QR code to send my package which I have requested literally five times and have been told it was coming into my email within 48 hours.

I will now start documenting my interactions and if I do not receive this QR code and I’m unable to send my hub back I will refuse to pay whatever costs will be charged.

Please, just send me the QR code to return this broadband hub.

Device name: Three 5G Hub NR5103E V2 White

I have already lost time to send it back as I didn’t receive the QR to return it, so I ask that you also extend the deadline.

If I do get charged for not returning the hub when I’ve repeatedly tried, I will be forced to take legal action.

Trying to contact on multiple platforms as the online chat doesn’t help. They say they will do it and then don’t do anything.

[MichaelP]

Hello @Vera2707,

Thanks for reaching out here, and I understand how frustrating it is to have not been given the means to send the router back yet.

I had to remove your account details from your post, as this is a public platform with no account access, and it's important to keep your info safe.

I'm going to send you a PM to put you in touch with some colleagues to help with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael