Hi,
I wonder if someone with more 5G/4G experience than me can help me. I have frequent drop outs using the outdoor hub and I don't want to leave three and go back to FTTC if I can help it. I am unsure if my issue is hardware or signal related or both - bit hard to determine without a second hub.
Setup:
Rural area.
Outdoor hub (Green packet Y5-210MU firmware: 130.00100.113.024) + eero
This is what I believe the masts are that I am connected to:
Mast tower 1: 5G, distance 250 m West. - not on cellmapper.net it is fairly new. Signal strength: >90%
Mast tower 2: 4G, distance 3800 m South. On cellmapper.net and I am within coverage. Signal strength: 30 to 45% depending on location of hub.
Drop outs:
Always the same, they last for about 10 to 30 seconds and the 5G light goes out and the 4G light comes on at the hub. Eero reports the wired connection is down to the hub. When I have noticed it happening I cannot load the login page on 192.168.0.1. Tried multiple hard resets on the hub.
History:
I originally had the outdoor hub inside on a south facing window, it was working quite well for a few weeks then I had a whole day of drop outs and moved the hub outside south facing. This was better but then drop outs came back but less frequent.
I have tried the hub facing all directions inside and outside, having it on the south side of my house seems the best which is understandable considering the mast locations. But I still get drop outs at least once or twice an hour (that i notice!!).
What to do?:
Considering that I cannot access the router management page during a drop out my feeling is that the hub cannot cope with switching signals from 5G to 4G - maybe it would cope if the 4G signal was better? but then why does eero say there is no wired connection during a drop out? Based on my 4G signal strength am I asking too much to have 5G/4G broadband at home or is it a hardware issue? - maybe I need another router to determine this. Any thoughts would be appreciated.
Three support:
I did speak to them a couple of times, they suggested the usual of moving hub position ideally facing West but this isn't possible as I don't have access to that side of my house, but I have put it on a low West facing wall and still get drop outs (5G signal >90% sometimes 100%), as well been told to reset the hub but obviously this hasn't worked. They said there is nothing wrong with the local masts in the area but said I was in a poor signal area so I think they may offer me an out, which would make sense as it would be cheaper/easier than deal with the issue.
