Broadband – Get support for broadband related queries

Outdoor or indoor hub?

I’m coming to the end of my 5G broadband contract with 3. It’s been generally excellent: I get a reliable 100-150 mbps. I will stick with 3 but should I get the outdoor hub instead? Will I get faster speeds?

Madeley 5G Mast Not Active!

Why is 5G Mast Park Street, Madeley, Telford TF7 5BY stood there but no active for 7 months now?

File downloads are truncated on Three Broadband

I'm looking for some verification about whether the issue I have is isolated to me, my area, or if it's a general Three-wide problem as I think it is.I use Three 5G broadband and I'm about 50 metres away from the gNodeB so I've got excellent uninterr...

How I fixed my Three 5G broadband speed issues for under £180!

with no 5G tower nearby - my Broadband speeds were really struggling, So after doing some reaseach I took the plunge on an External Antenna for my Three Home Broadband model Zykel NR5103E 5GWith the Modem placed in the loft my average speed tests res...

My Speed Test are faster on Wifi than Ethernet

Hi Three Community,This is my first post here, so apologies if this isn’t the right place to ask about this issue.I recently signed up for Three’s outdoor home broadband, and my experience has been great so far. However, I’m facing a small issue with...

Beginning Of The End

Hi All,This my first time ever ordering anything from Three. Ive had Sky BB for years years at my apartment but this time round decided to move away from traditional home broadband. We cannot get Full Fibre hence the reason i decided to get 5G Home B...

Three charge for 5G router I have returned

HiHaving looked at this forum, this looks like a very common problem. I cancelled my 5G broadband at the end of the contract and returned the 5G router with the pre-paid jiffy bag and having confirmation of postage. I then received a final bill and t...

Best solution Connecting my hub to my iphone

Can anyone help me with connecting my iPhone to my three 5g router. Can’t get in with the password and it hasn’t requested local network access

VPN disconnecting

Hi all,My partner uses Ivanti pulse secure access for work and requires using this VPN to work from home. Seen multiple forums with issues and attempted changing APN settings/ disabling IPV6 in that menu as recommended on previous forums. This issue ...

Returning Home Broadband router

On 28 January 2025 i cancelled my home broadband as I was switching to another provider (within the cooling off period). On 29 Jan, I received an email from 3 asking for payment of £384.25. I used the 3 chat service and the adviser advised to ignore ...