Since I joined Three broadband, I noticed some (non-adult) websites simply don't load (I had to use my own VPN) until I discovered that Three has enabled an "Adult content" block by default.
Before I get into why that's not really acceptable, I need to remove your "Adult Content" restriction (for one, it is blocking non-adult websites, e.g. 9gag.com). Your webpage in "My account" that supposedly allows me to remove it by proving I own a credit card isn't working. It randomly gives one of the two following error messages: either "this card number is not valid" (false, it's the same card already registered on the very same account that I'm paying my Three bills with) or "We cannot check those card details right now, try again later" (I've tried 5+ times on 3 different days).
Now, since I already registered a credit card on file to pay for the Three bills, that means you already have proof that I own a credit card and thus I ask that you remove this "Adult content" block immediately.
On top of that, you actually ran a credit check on me when I signed up, so you definitely have enough proof of my adulthood.
Ultimately, you shouldn't be enabling this by default without consulting me first. Taking those kind of liberties in the name of "protection" (protection for whom, exactly?) is non-democratic ... and right now it feels like you are also preventing me from removing it as there looks you certainly shouldn't be preventing me from removing it, which is what it looks like you're doing right now - it's either that or incompetence.
On top of all that, your chat bot seems useless too -- it either doesn't work or doesn't let me send a message to your agents.
Yes, I'm annoyed!
Can some mod here pass this to the concerned department at Three?
