Poor connection

[BA1]

We are currently having poor network connection at Broughton Astley Leicestershire down to 4g from normal 5g - does anyone know the cause and when it might be sorted?

[Bigboy79]

It will be 2 weeks tomorrow that broadband 5G still running below 10mbps download speed, network check on 3 website still says they are working on issue in LE9 area. Absolutely shocking service from 3. 

[Bigboy79]

Everyone should check connnection. Put your WiFi on and then go to this page 

https://www.google.com/search?q=speed+test&rlz=1CDGOYI_enGB1103GB1103&hl=en-GB&sourceid=chrome-mobil...

[Bigboy79]

Before the 1st September I was getting 60-80mbps download and 15/25mbps upload speed, now I am getting virtually nothing. 

 

[Bigboy79]

There has been an ongoing issue since Monday 1st Sept, they have no idea when this is going to be resolved. Been on the phone several times with the contact centre.  You need to seek compensation for the downtime/poor connections, they have not given any updates to people effected. 

[Sector12]

We live in BA and can confirm that we're also having a hard time with our mobile broadband speeds - its gone from over 100mbsp on 5g to under 10mbps & often down to 100kbps on 4g in the last day or so. Network coverage and status don't really show anything unusual.

[Bigboy79]

https://www.three.co.uk/support/network-and-coverage/coverage?tab=2

[Bigboy79]

The network checker status on 3 website stated they are trying to fix the problem. This has not changed since last Monday!!

[MichaelP · Accepted solution]

Hi @Sector12,

It's not great to hear that you're experiencing a drop in speeds.

As you've shared that the network coverage and status checker hasn't offered clarity on how this has happened, please have a chat with our Home Broadband team.

We'll do some additional checks and troubleshooting via your account.

Thanks,
Michael

[jr0]

in that case and if the problems has not been noticed, I would reach to the contact center (chat or call) and would report it as problem or service degradation over night... hopefully the more reports they have the better...