Recent upload latency issues

[jacob182]

Hi there I'm wondering if anyone is able to help with my Three 5G Broadband. I've had it for about 8 months and it's been great but for the past week there have been issues with the upload latency. This leads to constant lag when playing online computer games or using remote desktop for work.

This was first seen over wifi and persisted when connected via Ethernet. Over Ethernet to the Zyxel NR5103EV2 the download/upload speeds are fine:

But whenever I am uploading the latency increases by 232 ms on average & spikes as high as 1.3 seconds.

I'd read online that enabling UPnP on the router can help with this issue but it's not made any difference. Does anyone have any suggestions? Thanks.

[theabstar]

Any updates on how much longer this will occur for?? The APN fix doesn't work for all. I myself have switched and still having major issues

[JonathanB]

Hi @theabstar,

I'm sorry that you're still encountering this issue, thanks for all your patience so far. I'm continuing to flag all the feedback. Hopefully it won't be too long till the technical teams can identify the root cause of this and get everything back to normal for you all.

Thanks,
Jonathan

[tic_oli]

same issue 

[theabstar]

Been having the same issue for over a week now. Both game latency and issues with online video meetings as well unfortunately no solutions have worked for me,

[Powerful]

 Hello, experiencing similar issues but also ping problem ….  If you ping google.co.uk persistently it may be that you are also having huge ping spikes also, further adding to your issue.  

[Jaxo]

Same issue I have been talking to them over 2 weeks now still no resolve