Hi Jade,
I have given up contacting Customer Services as the last three times I have done that they said they will send me a returns bag/label and they have all failed to do so. That is the only reason why I am here in the Community forums.
I will follow your advice and try a fourth time though, but I can assure you when they fail for the fourth time I will not be paying for the hub if they try to invoice me for it, instead I will post the hub and a strongly worded letter to:
Max Taylor
Chief Executive Officer
VodafoneThree Limited
In the letter I will be including a copy of every single post on this Three Community forum where someone has asked Three Customer Services several times for a returns bag/label for their hub (there are tens if not hundreds) and will send a CC copy of the letter to OFCOM so the CEO and OFCOM can both see what a shambles Three Customer Services is, in the hope they implement some sweeping improvements as part of the merger.
However if you or another Three Customer Services colleague wishes to contact me on my temporary email address: ***
I will gladly provide my disconnected Three 5G Broadband number and complete security checks with you via my associated Three registered email address so you can resolve this issue for me.
Sorry to be so frank and brutally honest but it really is appalling, Three customer services management only need to look at this community to see how appalling the situation is, so they should be addressing the issue and not ignoring it and causing customers like me and many others stress and wasted time.
Many thanks,
Richard
