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a month ago
Had this 5G Hub for half a year with no issues. Always sat in the same place by the window. Today, the hub decided to show a red light on the signal icon indicating poor signal (as my Three app is also indicating, no matter where I move it). I tried all the troubleshooting steps:
The only thing I can't do it is put the SIM card into another device to check whether it's device or SIM card issue - I don't have one where it would fit the size it is. That left me with the only option to contact customer support over chat who escalated it to an engineer who will contact me in a week. I can not wait that long, I work from home. What else can I possibly do to resolve this issue? I'm literally willing to try any ideas now...
Solved! Go to Solution.
a month ago
Thank you. I did resolve it! I found out I need to wiggle the small "button" int and ext on the back of the 5g hub. Probably messed up the antenna upon moving the router. Don't know what I've done but it helped restore the signal. Literally no one recommended doing this before and I couldn't find any answers online. It was sitting on int anyway but wiggling it to ext and back to int helped.
a month ago
Hi. Sorry to say I’m so pleased that your complaint is more or less the same as mine. It’s been a daily occurrence for a week or more. I got thru to a human eventually, his final words there’s nothing I can do to help at this stage as the are working on the system to improve. How long I ask, can’t tell me. Sorry for inconvenience! I’m sure.
a month ago
Hey @Slowmoverr,
I'm sorry to hear you've had some disruption for over a week now, that must be frustrating.
Was our team able to advise if there is work going on in the area that's causing this? I'd recommend keeping an eye on our Network Status Checker as any updates will be posted there.
If you're still experiencing issues, I'd maybe suggest getting back in contact and raising a complaint if the team aren't able to help or give you an expected fix date for the issues you're having.
Thanks,
Kate
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
a month ago
Thank you. I did resolve it! I found out I need to wiggle the small "button" int and ext on the back of the 5g hub. Probably messed up the antenna upon moving the router. Don't know what I've done but it helped restore the signal. Literally no one recommended doing this before and I couldn't find any answers online. It was sitting on int anyway but wiggling it to ext and back to int helped.