Voip And NR5103E

[UnrealMachine35]

I am trying to get my gigaset phone using voip service to connect to the internet...With my previous huawei router, the phone connects to the internet and voip provider flawlessly...but with the NR5103E...it wont connect to the voip service...can not see any options to enable sip support...any advice please?

[AUA]

Is it possible to put the router on pass-through mode to make voip work?

I have just signed up to Three broadband and am extremely disappointed not to be able to use my Gigaset phones with it. They worked perfectly with my Virgin Media router. I'm in the 30-day grace period so a decision on continuing will be made shorrtly.

Has Three considered how demand might rocket as BT switches off its copper services? Mobile phones are all very well but Voip has certain advantages, like a fixed position for phones - you known where they are when they ring - against a mobile you might have left lying around somewhere and you have to find it first. Voip also makes a shared line easier and calls to Voip numbers are generally far cheaper than to mobiles.

[UnrealMachine35]

Well since three customer service abandoned this post with no follow up..cancelled my contract.

Home broadband as stated..but with no voip/sip support...makes the product not viable.

PSTN switchoff in sight..and when that happens..you need hardware that supports ALG Sip...or you simple can not transfer to voip services 

Shame

[JonathanB]

Hi @UnrealMachine35,

I'm really sorry to hear that you've cancelled your Broadband account. We do pass on all feedback about hardware and feature requests, but we can't guarantee that changes will be implemented.

My understanding is that there's not a particularly high demand from consumers to use this sort of service, and more and more people are switching solely over to mobile for their phone services, and don't necessarily need a landline, or VoIP equivalent. 

Thanks for being a Three Community member, we wish you all the best.

JonathanB

[BobF]

There will be an increasing demand for people wanting to use VOIP to keep a landline number after the copper network is switched off.  I have been trying to get an Vonage HT801 adapter to work with a Three NR5103EV2 router.  It works flawlessly with both Virgin and Sky routers so it shouldn't be difficult to support these devices on Three.

[Jasonmark39]

I have VoIP via Vonage for Home in the UK. One chat to the Three technical team, and they enabled it for me, I plugged the VoIP adapter into the NR5103E and it worked with a simple BT landline phone. So I'd say try it, if it doesn't work contact the Three technical team to enable it. You might save yourself the considerable cost of a 5G router like the Zyxel NR5101. Remember if you buy an NR5103E or NR5103EV2 that says it's unlocked, it's only unlocked for accepting different network’s SIM cards. Unless it's Zyxel branded, the settings will still be locked down to the original network brand such as Three, EE or Vodafone, and it’s unlikely to receive any firmware updates (you can’t get them from Zyxel either).

[MandyH]

I was looking into this as an option, as three home broadband has just become available in my area. However if there is no option for VoIP then it means it is not an option. 

Perhaps Three has not noticed that by 2025 BT are changing over to digital voice, which will require a BT broadband connection to work. Ie anyone with a BT landline will have to decide whether to stick with of change to BT for their broadband or look for an alternative. As BT is soo expensive, I would have happily switched to Three broadband if I were able to use VoIP. Im sure I am not alone in my thinking. 

This, unfortunately shows a complete lack of insight and foresight from Three. You would easily gain a lot more homeband customers if you, not only make it possibke for customers to use VoIP but advistise it as such, in direct competition with BTs suggested Broadband and digital voice packages, which they will be switching people to. Most people would not even me aware that such a thing is potentially possible, let alone ask for it specifically. 

Also, there are still a lot of older people in the population that don't necessarily use broadband,  but do make voicecalls and might be grateful to know that they could make unlimited calls using their normal landline handset (rather than a mobile) with a capped price of £20/month. 

I think Three need to think this through a lot more. I assume its because free landline calls could lead to less three credit and minutes being used from landlines. 

Is there at least an option for a customer to buy and use an alternative hub, that accomodates voip for their Three home broadband connection? 

[JonathanB]

Hi @MandyH,

Thanks for the feedback, I will ensure this is passed on. There's no requirement to use the hardware we supply, however it may limit the technical support that we can give you. Our Broadband devices use a SIM card just like a phone, so provided you can source an unlocked router which supports 5G, I don't see any reason why you couldn't supply your own router.

Please bear in mind that we don't test VoIP services on our side though, so we can't guarantee that we can support this sort of service, or help you troubleshoot any issues if you do choose to purchase any additional hardware.

Thanks,
Jonathan

[PeteG]

Hello, UnrealMachine35

That's an interesting question. My understanding is that these phones are pretty much self sufficient for the most part, and that they just need an ethernet connection to work usually, is that right? 

If I'm off with that assumption, could you fill me in a bit more about how these phones connect to your network? 

Pete. 

[UnrealMachine35]

SIP ALG

this is the feature on routers that allow voip services to operate without connection issues.

this feature is available on most zyxel routers also.

is there any chance we can request this to be added to the router settings?as the nr5103e is classed as a home broadband router.....missing this feature.....given that we are moving away from pstn lines and more on to voip...this is a crucial feature that people need