data pack renewal

[Rider999]

Hi, I bought a mifi that came with a payg 24gb data pack..I have about 6gb left..do I have to wait until all of the data has been used before I buy another payg pack?

[Rider999]

so, can I just top the sim card up through the 3 app?..it’s a one time sim card..can I top it up by buying data add on?

[JonathanB]

Hi @Rider999,

My understanding is that you have a PAYG SIM with a one off promotional data pack rather than a one time SIM. I'm sure if you have registered for My3 you should be able to log in and apply top up credit or more data yes.

Thanks,
Jonathan

[Rider999]

I have tried to buy a data pack numerous times but it kept saying I have an active data pack. I had loaded credit to buy a pack..the original data pack ran out, and, used my £60 credit .so now, credit all gone and no data pack..what an absolute rip off..definitely going to source data from a different company 

[Geluk]

No😄