Apple Watch 10 still activating after 4 weeks

[XmasTree]

Hi there 

I bought an Apple Watch 10 with iPhone pairing plan from Three four weeks ago and followed the instructions to activate the pairing plan which involved logging into my Three account. It’s been stuck on ‘Activating’ the mobile plan in the watch app ever since. 

Despite numerous discussions, waiting for billing cycles, unpairing and escalations with support I still seem to be getting nowhere and now waiting another 48 hours before the next callback.

Appreciate there’s lots of people with similar experiences in the forum but just wondering what the latest advice is. I’m getting to the stage of cancelling the contract and replacing with a new one if this is a recognised solution.

While everyone I have spoken to at Three has tried to help I do feel those responsible for the systems have a lot to answer for in allowing these problems to continue over so many months. I would hope OFCOM would have a view on a network provider knowingly mis-selling a product with such issues and I believe strongly that Three management should be held to account for this unacceptable situation. 

Any suggestions grateful received. 

Thanks

[PeteG]

Hello there. 

It's disappointing to hear you're having issues getting your Apple Watch paired. 

I'm not sure what would be causing that to happen, but generally the best place to go for support with the issue would be to speak to the Support Team by calling or chatting. I understand you will have spoken to them already, and they might not have had success yet, but they will be doing their best, and each step will get you close to a solution. 

You may also find advice from other users here on some of the other threads/topics, so it's worth having a look around. 

Pete. 

[Tarz]

This has been happening since the day Three mobile started selling watch plans, Apple should take them off their system until they get it right. As far as I see it Three have no plans to rectify this. I got a second line on my iPhone from o2 and O2 had me connected within 1 Hou.r