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Phone stolen - insurance requires IMEI blocking

The IMEI of our son’s stolen iPhone needs to be blocked. This might have already happened on the Three network. Our insurance company requires this also in the GSMA (CEIR) database.Argos, Apple & Three haven’t been able to assist so far. I wonder who...

Phana by Fledgling
  • 911 Views
  • 8 replies
  • 0 likes

Smartwatch Pairing addon

After 4 live chats, which each included multiple teams, and been told different information by different teams about what/why/how etc., I'm hoping someone here can help.Had a 24M SIM only contract with Three, with an iPhone bought from Apple.  I boug...

cms0608 by Fledgling
  • 756 Views
  • 4 replies
  • 0 likes

Best solution Receiving Unknown ID call

I have received Unknown caller Id calls I ended the call in seconds can they copy your SIM card or and anythong off my iPhone? 

Proof of usage

Why is it so difficult to get this document ? Surely the information is all there.  All I need is something to show I have used my phone on the network and it seems like need to jump through many many hoops.  And then after 5 days might not get the r...

andyo1 by Fledgling
  • 588 Views
  • 5 replies
  • 0 likes

Two phone numbers?

Hi, I got a new phone and sim card. I started the process to keep my original phone number, but I think I made a mistake. Now i seem to have two phone numbers -- my original one normally recieves texts while the one that came with my new sim is conne...

smacp-10 by Fledgling
  • 563 Views
  • 2 replies
  • 0 likes

30 day wait really

spent over an hr today to finally get told my apple watch had been removed from my plan as a paired device. and i could add my galaxy watch 7 lte ,well turns out this is a big fat lie and i cant add my watch  for 30 days ill be calling on Monday and ...

nexy57 by Fledgling
  • 1211 Views
  • 5 replies
  • 0 likes

Current Period Roaming

On my iPhone in mobile service there is a current period roaming data counter which shows 7.04GB when I haven't been abroad since having this handset ? Anyone else had this ?

MH2 by Fledgling
  • 1468 Views
  • 5 replies
  • 0 likes

I can’t pick up & dial out call

I can’t dial out & pick up call when I connect to wifi when I switched off the wifi I can receive & dial outhow can I fix it thanks a lot 

LoliTam by Fledgling
  • 1023 Views
  • 3 replies
  • 0 likes

Is the ordering system one of the worst?

Honestly trying to upgrade my phone tonight and I couldn’t tell you if it completed even when agreeing to credit agreement, selecting the shop to pick it up. It crashed so many times, some times i couldn’t select what I wanted even if it was just a c...

Sav by Fledgling
  • 617 Views
  • 1 replies
  • 0 likes