Apple Watch mobile service error pairing.

[DJiJamiee]

So I accidentally unpaired my mobile plan from my Apple Watch series 10 through the watch app on my iPhone 16 because I noticed I had 5 inactive mobile data plans that appeared so of course I wanted to delete them to clean up. After deleting the 3rd inactive mobile plan it then disconnected my main plan for some reason or other.

when I went to try and pair my watch again I received an error message saying “ THERES A PROBLEM. Please note that you can’t progress to new subscription as you already have an existing one which is still in progress”.

So then I had been onto customer services to try and get this issue sorted, but they were telling me to try all the technical tips, Apple suggests and three suggests, everything other than being able to unpair the watch from the subscription. 

Customer services then went on to tell me that I have to wait until my next billing cycle to be able to connect. This however did not work as my billing cycle started again today, so I told three back on the 30th April to cancel my contract for the smart watch pairing, and they told me that it takes 1 month to completely cancel the subscription. Can anyone confirm if this is true and that I have to now wait until 30th May? Otherwise I’m thinking of just cancelling my phone contract and getting a whole new contract so that I can just be able to connect the watch! 

[Teejay68]

I have the exact same issue waiting for next billing date don’t resolve the issue well at least it has not resolved mine it’s been going on 6 months now . But yes usually a month after cancellation should be ok but not with mine 

[Teejay68]

I have the same problem I deleted mine by mistake and not being able to connect again this has been going on 6 months now and still the same . Tech team , three customer support nor apple can sort this I’m at the end of my tether with this but I don’t want a new number I want to keep what I have nobody knows what to do I’m trying to figure it out 

[DJiJamiee]

You can change your number through the three chat. Just don’t mention about the watch if they ask you because they will take you through a technical solving issue which is a waste of time. Just say you’d like to change because I have a stalker lol 

[JonathanB]

Hi @Teejay68,

Sorry to hear this has been going on for so long now. Can you try clearing your Safari data, and resetting your Network settings and then retesting pairing.

You should find the relevant options in Settings > Safari > Clear History & Website data

and Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

This will forget any saved Wi-Fi networks, and Bluetooth pairings, but it should also help fix any issues caused by cached settings which may be causing the issue.

If you're still seeing the same error afterwards please let me know.

Thanks,
Jonathan

[Teejay68]

Hi Johnathan b stil getting same error message even after trying the steps you mentioned 

[Teejay68]

So I’ve followed what you advised but still the same 

[DanB1978]

I've done all this FYI - has made no difference whatsoever with my AWU2 and iPhone 16PM

However; I did have a Samsung Z Fold 6 and Galaxy Watch Ultra for a short period as well; that connected without any issues at all, first time around...

So what is it with Apple that Three cannot seem to fix at all? Absolutely ridiculous 

[JonathanB]

Hi @DJiJamiee,

Sorry to hear about this situation. With the error you've been encountering above, my understanding is that you may need to wait till the next bill cycle starts, but it's always best to speak to the Tech teams to confirm, just in case they need to clear anything behind the scenes.

Did you speak to the team again since, and have they given any further advice?

Thanks,
Jonathan

[Teejay68]

Same advice over and over but still the same