Apple Watch mobile service error pairing.

[DJiJamiee]

So I accidentally unpaired my mobile plan from my Apple Watch series 10 through the watch app on my iPhone 16 because I noticed I had 5 inactive mobile data plans that appeared so of course I wanted to delete them to clean up. After deleting the 3rd inactive mobile plan it then disconnected my main plan for some reason or other.

when I went to try and pair my watch again I received an error message saying “ THERES A PROBLEM. Please note that you can’t progress to new subscription as you already have an existing one which is still in progress”.

So then I had been onto customer services to try and get this issue sorted, but they were telling me to try all the technical tips, Apple suggests and three suggests, everything other than being able to unpair the watch from the subscription. 

Customer services then went on to tell me that I have to wait until my next billing cycle to be able to connect. This however did not work as my billing cycle started again today, so I told three back on the 30th April to cancel my contract for the smart watch pairing, and they told me that it takes 1 month to completely cancel the subscription. Can anyone confirm if this is true and that I have to now wait until 30th May? Otherwise I’m thinking of just cancelling my phone contract and getting a whole new contract so that I can just be able to connect the watch! 

[DJiJamiee]

Hi Dan. 

totally understand your situation. But this unfortunately is the only way. I’m dreading having to transfer my data from my series 10 Apple Watch to Apple Watch Ultra 3 when it is released. If you find any other way around this, please let me know. Last time I spoke to three they were looking for a work around it, but i genuinely don’t think there is

[Teejay68]

Well it’s not worked for me after 6month 

[JonathanB]

Hi @DJiJamiee,

Sorry I'm coming at this without having access to account notes. I'm aware of some issues in the past where waiting till the next bill cycle was the solution, but are you saying that the issue was escalated more recently and the team said you can go ahead and attempt to pair before then?

If you've been given an "all clear" then waiting might not make a difference. There's a few different errors and scenarios. I'd recommend to follow advice given by the technical teams, as not every case on the community is the same.

Thanks,
Jonathan

[DJiJamiee]

Hi Jonathan

i just plan on waiting for the 30th May which is the time that my subscription for the watch is due to end. If this does not resolve I am going to contact three to see if I can end my phone contract and go elsewhere 

[JonathanB]

Hi @DJiJamiee,

I understand, thanks for keeping us up to date, please post again to let us know how you get on with this, and if you need any further support.

Thanks,
Jonathan

[DJiJamiee]

Hi Jonathan 

So after a month of waiting for my smart watch plan to finally cancel today, It will still not let me pair my apple watch with a new plan. I got in touch with three and they told me to turn my device off and on again and try pairing, still nothing. So they said it could take 24 hours after the cancellation for you to be able to pair, so they are going to give me a call back tomorrow.

[PeteG]

Hey, Jamiee. 

Sorry to see you're still having an issue. Can you confirm for me if the issue you're still experiencing is the "THERES A PROBLEM. Please note that you can’t progress to new subscription as you already have an existing one which is still in progress” issue you mentioned in your original post? 

Pete. 

[Teejay68]

Pete I have the same issues and error message but it’s been going on since Feb this year 

[DJiJamiee]

Hi Pete

sorry for the late response. Yes even after the add on has been deleted after a month it’s still saying it exists. Three phoned me today and they told me that I might have to wait until tomorrow which is the bill date. But o have tried putting my mums SIM card in my phone and adding the mobile service and it works. Three are determined it’s got nothing to do with my number as when you add the add on it generates a number for the watch. But I’m not convinced 

[PeteG]

Alright, thanks for confirming. Is your mother on Three as well? If so, could you make sure that the pairing is removed from her SIM, and then try the pairing on your own SIM tomorrow morning. If it still doesn't work, send me a direct message letting me know, and let me know if the error remains the same or not. 

Pete.