Changing Three Modem ZTE MC888 to your 5G Outdoor Router with Eero 6.

[NevG]

I live in an area of Bolton where it's only possible to receive a 5G broadband signal outdoors and 4G only indoors. I live in  bungalow and a couple of months ago I moved the ZTE MC888 router to a position as high in the loft as I could get it. Lo and behold I got a good 5G signal. (My contract with Three is for 5G broadband).  Unfortunately every now and then it reverted to 4G briefly. Recently Three informed me that they were doing some work on the masts and now I can only get 4G in the loft and no 5G whatsoever.  These are the masts on Crompton Way and Winchester Way in Bolton. Something is preventing me getting 5G and I am wondering whether an external aerial could improve the signal strength. Unfortunately there's no aerial connection on the  MC888 router so that's not possible. Is there a mechanism in Three where my current contract can be renewed in favour of your 5G Outdoor modem? I spent nearly 2 hours on the phone this afternoon to your customer services, sales, then technical services getting nowhere with this query. I'm happy to extend my contract as the current one expires in August 2025 so has less than 12 months to run.

[MichaelP]

Hello @NevG,

Thanks for reaching out to us and for sharing this info.

We understand it's not ideal to not have a 5G connection with your 5G Broadband subscription. 

When you spoke to our support teams regarding trying a 5G Outdoor Hub, what was advised?

Thanks,
Michael